Privacy Policy

1. Introduction and Data Controller

We value your privacy. This privacy policy explains how we collect and process your personal data when you visit our website and use our table reservation system.

The "Data Controller" (the entity responsible for processing your data under Swiss data protection law) is:

  • Restaurant Name: Osteria Campo de’ Fiori

  • Address: Via Serafino Balestra 20 Lugano

  • Email: osteria.campodefiori@gmail.com

  • Phone: 091 9222626

2. Data We Collect and Why

We only collect the absolute minimum data required to provide you with our services.

  • What we collect: Your Name and Phone Number.

  • Why we collect it: We process this data solely to manage, confirm, and execute your table reservation (Performance of a contract / legitimate interest). If there is a change to your booking or a delay, we will use your phone number to contact you.

  • Technical Data: Our website hosting provider may automatically log standard technical data (like your IP address, browser type, and time of access) in server log files to ensure website security and stability.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. Your data is only shared with trusted service providers who help us run our website and reservation system:

  • Our reservation system is powered by Elfsight who processes your data only on our behalf.

  • Our website hosting provider, located in Switzerland.

4. Data Storage and Retention

We only store your reservation data for as long as necessary to fulfill the booking or to comply with local Swiss accounting and tax retention laws (usually up to 10 years for financial records, though simple reservation notes can be deleted much sooner).

5. Your Rights

Under the Swiss FADP, you have the following rights regarding your personal data:

  • Right to Information: You can ask us what data we hold about you.

  • Right to Correction: You can request that we fix inaccurate data.

  • Right to Erasure: You can ask us to delete your data (provided we aren't legally required to keep it).

  • Right to Restrict/Object: You can object to us processing your data.

To exercise any of these rights, simply email us at osteria.campodefiori@gmail.com

6. Updates to this Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The version published on this page is the current version.